What Our Families Say

Deirdre was very professional, courteous and understanding. She made us feel better about making the hard emotional decision to place our mother in a facility. She patiently and directly answered our questions, in a way that showed understanding of our feelings. We knew it would probably be the best thing for her, but it was a hard emotional decision and I think she understood that. All the people we met were down to earth and seemed to genuinely care about their residents. They provide wonderful activities all day, every day. Valerie’s personal caregiver, who helped make the ‘knowledge transfer’ for the first couple of weeks after she moved in, showed us pictures and video of my mother actively involved in activities and she seemed to be enjoying herself very much. We have found that Valerie seems to have made the transition very well. I recommend Bridges in Hingham! Thank you so much for your wonderful care!

– Marc, Son of Bridges® Resident

I was able to join the virtual session and learned so much. EPOCH is so embracing, inclusive and engaging of everyone and all that is so good … for each resident and the staff. So comforting and reassuring.

– Sandra, Family Member of Bridges® Resident

During this very challenging time for all, staff, clients, and relatives – the likes of which the world has not seen for over a century – the staff has stepped up and taken a positive approach, and shifted from not just caring BUT concern first and then caring! This situation has caused a communication strain that can cause a breakdown in the system, BUT by working as a team, there are other ways to overcome this obstacle. Like a staff member seeing a client likes bacon so that person gets an extra slice. The front desk people being positive, attentive, and greeting people with a smile. Even if it is covered with a mask. Department heads having street smarts to head off certain situations. Other department heads having a keen eye on clients and seeing how they can put a smile on their faces! This all takes teamwork, and a well-oiled team does not always have to communicate verbally; they just know. And in a tough situation like we are all experiencing, this is where they shine! The unsung heroes of Hingham have and are!
Bridges, with an understandable challenge, is trying their best to prescribe a more productive medicine – better than any pharmaceutical could ever prescribe, laughter and smiles!

– Family Member of Bridges® Resident

I would like to thank the Bridges staff at Hingham from the bottom of my heart. Transitioning my mom from her quaint assisted living facility in Vermont to your Bridges memory care community was a huge transition for our entire family. From the folks at the top to the folks providing the hands-on care, our family couldn’t be more impressed with all that you do! As a hospice worker, I am constantly in and out of assisted living facilities, including memory care units, so I’ve seen it all… or so I thought I had. I have never been anywhere that comes close to what you all do to ensure your resident’s well-being, be it emotional support, safety, and overall wellbeing. Knowing that Mom is safe and in good hands during this Covid-19 pandemic is priceless!! Thank you!!

– Kim, Daughter of Bridges® Resident